For Clients

Guidance for New and Returning Clients

Start Your Therapy Journey with Confidence

Taking the first step toward therapy is a meaningful decision — and it shouldn’t feel complicated. At Nova, we’ve created a simple, supportive process to help you begin. On this page, you’ll find everything you need to know about getting started, how sessions work, and details about rates and insurance.

How It Works

From First Session to Lasting Growth

First session

Intake & goals.

Ongoing sessions

Weekly/biweekly, adjusted as needed.

Therapy style

Collaborative, client-centered, confidential.

Important Information for Clients

Rates & Insurance

Insurance: Nova currently accepts Blue Cross Blue Shield (BCBS). Credentialing with Aetna, Cigna, and Tricare is in progress, and these plans will be added once the process is complete. If Nova is not in network with your insurance provider, we are happy to provide a superbill that you can submit for potential out-of-network reimbursement.

Private Pay: Private pay rates range from $150 – $250 depending on the provider. For more information, please contact the office.

Additional Information

Telehealth: For your convenience and accessibility, we offer secure and confidential telehealth sessions to clients located anywhere in Arizona.

Payment Methods: We accept major credit cards, as well as Health Savings Account (HSA) and Flexible Spending Account (FSA) cards for your ease of payment.

Good Faith Estimate: Under the “No Surprise Act” practitioners are required to provide clients who don’t have insurance, or who are not using insurance, an estimate of the bill for services. At Nova Psychotherapy Services, we work from a place of transparency regarding the cost of therapy sessions. Due to the individualized nature of psychotherapy services the therapist and the client collaborate together on the length of treatment and overall care, and the expected cost of services. For questions or more information, visit www.cms.gov/nosurprises.

Cancellation Policy: Please contact the office directly for all cancellations and reschedules. Cancellations made less than 24 business hours in advance will result in a cancellation fee.